Thursday, October 18, 2012

CRM2011 vs SuperOffice

Today, we were talking to an Europe company about Microsoft Dynamics CRM 2011.  During the demonstration, we were asked “so, what is the differences between your product and SuperOffice”? This is really the first time I heard of SuperOffice.  If you are a serious CRM person, you must know SuperOffice!  It is one of the most popular CRM products in Europe!

Anyway, I ended up to do a Microsoft Dynamics CRM 2011 and SuperOffice comparison chart and here is my finding.  Due to time constraint, I could not locate all the fine details I needed.  Should anyone has any information or spotted any incorrect info below, please do leave a comment, so I can update this! 

Cheers! 

 

  

Microsoft Dynamics CRM

SuperOffice

Deployment Option

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- On-Premise (Server)

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- Online

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- Mobile

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Cloud Service Detail

- Online Coverage

Over 80 Countries

Online option only available in Norway, Sweden, Denmark, UK, Benelux, Germany and Switzerland

- Online Service Guarantee

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99.9% Money Back Garantee

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99.8%

- Backup Offsite

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- Subscription Fee Monthly/ User

US$44

€37 (Standard)
€49 (Professional)*

Mobile Service Detail

- Included in the user CAL

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- Supports Android

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- Supports Blackberry

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- Supports iPad

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- Supports iPhone

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- Supports Win Mobile

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- Supports Symbian

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- Mobile sync

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- Offline Capability

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via 3rd Party

?

Product Features – Contact Management

- Separate Company List

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- Separate Contact List

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- Relationships

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- Outlook contact integration

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?

- Communication Tracking

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- Documents

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Product Features – Sales Management

- Sales Dashboard

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- Opportunities & Sales Management

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- Activities tracking

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Product Features – Marketing Management

- Lead Management

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- Static Marketing List

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- Dynamics Marketing List

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- Campaign Management

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- Email Marketing

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Not available for online yet

- Auto Campaign Response

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Not available for online yet

- Advance Email Templates

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via 3rd Party add-ons

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Not available for online yet

- Email Campaign Reporting

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via 3rd Party add-ons

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Not available for online yet

- Online scripting for tele marketing

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- Bulk call list distribution for tele marketing

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- Bulk fax distribution

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via 3rd Party fax integration

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- Word Mail Merge

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Product Features – Service Management

- Included in User CAL

Included

Only for Professional License

- Request/ Case Management

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- Social network integration

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via 3rd Add-on

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Not available for online yet

- Convert email to case

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via workflow

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via setup

- Auto Case Numbering

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- Team Management

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via Team or Queue

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via Group

- Email notifications

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- Personalized email templates

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- Knowledge Base

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- Calendar Scheduling

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- Goal Management

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- Contract Management

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- Nice to have OOB features (Split request, publish to FAQ, Add to hotlist)

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Product Features – Other Features

- Dashboard

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- Inline Charting

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- Import

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- Export to Excel

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- Document Management

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via SharePoint Doc Library
version control, check in/out

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via Office Add-on

- Outlook Integration

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- Duplicate checking

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?

- Customer Portal

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via 3rd Party

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- Dynamics Excel Reporting

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- Report Wizard

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via Professional License

Third Party Solutions

- Data Integration and Management Add-ons

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?

- Download Stores

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Market Place

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- eMarketing Add-on

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EngageB2B, MailChamp, InsideView, etc

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eMarketeer

Scalability and Expendability

- SDK

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- UI Customization

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- Solution Management

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?

- Multi-tenant Support

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?

- Multi-currency Support

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Licensing (indication only, not a formal listed price)

- Server

HK$45 000

?

- User CAL

HK$8 800

Std:
Prof:

Training and Support

- E-Learning

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- Help File

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- Managed User Forum

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- Online Support

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24x7

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Business Hours

- Regular Service Packs

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Every 2 Month

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?

- Regular Email Tips

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- Published Books

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?

- Classroom Training

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via many IT training centre

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only supported countries

- Webinars

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Back-ground Information

Manufacturer

Microsoft

SuperOffice

First Released

2003

1990

Product Team

600~

200~

Languages Supported

41

11
Norway, Sweden, Finland, Denmark, Germany, UK, Benelux, Austria, Switzerland, USA, and Japan

Partners Count

2000 over 80 Countries

14 over 6 Countries

Customer Count

33 000 ~

12 000 ~

User Count

2.25 million

?

Selling Point

Native Outlook Integration

Native SharePoint Integration
Scalable and Extendable
Reasonable Price
Fastest growing CRM product

Intuitive and easy to use

Great support in Europe

*For features between Standard and Professional, please refer to http://www.superoffice.com/Products/CRM-Online/see-pricing-and-compare-editions/

References:

http://www.microsoft.com/en-us/news/press/2012/mar12/03-19Convergence2012PR.aspx

http://en.wikipedia.org/wiki/SuperOffice

http://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM

http://www.superoffice.com/Products/CRM-Online/see-pricing-and-compare-editions/

8 comments:

  1. Nice compare, but difficult to see from a list which crm system you prefer.
    That's why we give superoofice customers a 30 day trail with microsoft crm 2011 but with their own superofffice data
    So a trail convertion is included in the 30 days trail
    Mail me if you are interested
    Marc@lutras.nl

    ReplyDelete
  2. Some facts and the other informative points given here are quite considerable and to the point as well would be better idea to look for more of these kind to have better results.

    Field Service Management Software

    ReplyDelete
  3. Nice article i was really impressed by seeing this article, it was very intresting and it is very useful for SIEBEL CRM Training Learners.. We are Providing best qa online training in worldwide.

    ReplyDelete
  4. This comment has been removed by the author.

    ReplyDelete
  5. Thank you for sharing your thoughts. I really appreciate your efforts
    and I will be waiting for your next write ups thanks once again.
    Microsoft Dynamics AX Training | Microsoft Dynamics CRM Online Training

    ReplyDelete
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  7. This is one awesome blog article. Much thanks again. salesforce Online course

    ReplyDelete