CRM2011 vs SuperOffice

Today, we were talking to an Europe company about Microsoft Dynamics CRM 2011.  During the demonstration, we were asked “so, what is the differences between your product and SuperOffice”? This is really the first time I heard of SuperOffice.  If you are a serious CRM person, you must know SuperOffice!  It is one of the most popular CRM products in Europe!

Anyway, I ended up to do a Microsoft Dynamics CRM 2011 and SuperOffice comparison chart and here is my finding.  Due to time constraint, I could not locate all the fine details I needed.  Should anyone has any information or spotted any incorrect info below, please do leave a comment, so I can update this! 

Cheers! 

 

  

	Microsoft Dynamics CRM	SuperOffice
Deployment Option
- On-Premise (Server)
- Online
- Mobile
Cloud Service Detail
- Online Coverage	Over 80 Countries	Online option only available in Norway, Sweden, Denmark, UK, Benelux, Germany and Switzerland
- Online Service Guarantee	99.9% Money Back Garantee	99.8%
- Backup Offsite
- Subscription Fee Monthly/ User	US$44	€37 (Standard) €49 (Professional)*
Mobile Service Detail
- Included in the user CAL
- Supports Android
- Supports Blackberry
- Supports iPad
- Supports iPhone
- Supports Win Mobile
- Supports Symbian
- Mobile sync
- Offline Capability	via 3rd Party	?
Product Features – Contact Management
- Separate Company List
- Separate Contact List
- Relationships
- Outlook contact integration		?
- Communication Tracking
- Documents
Product Features – Sales Management
- Sales Dashboard
- Opportunities & Sales Management
- Activities tracking
Product Features – Marketing Management
- Lead Management
- Static Marketing List
- Dynamics Marketing List
- Campaign Management
- Email Marketing		Not available for online yet
- Auto Campaign Response		Not available for online yet
- Advance Email Templates	via 3rd Party add-ons	Not available for online yet
- Email Campaign Reporting	via 3rd Party add-ons	Not available for online yet
- Online scripting for tele marketing
- Bulk call list distribution for tele marketing
- Bulk fax distribution	via 3rd Party fax integration
- Word Mail Merge
Product Features – Service Management
- Included in User CAL	Included	Only for Professional License
- Request/ Case Management
- Social network integration	via 3rd Add-on	Not available for online yet
- Convert email to case	via workflow	via setup
- Auto Case Numbering
- Team Management	via Team or Queue	via Group
- Email notifications
- Personalized email templates
- Knowledge Base
- Calendar Scheduling
- Goal Management
- Contract Management
- Nice to have OOB features (Split request, publish to FAQ, Add to hotlist)
Product Features – Other Features
- Dashboard
- Inline Charting
- Import
- Export to Excel
- Document Management	via SharePoint Doc Library version control, check in/out	via Office Add-on
- Outlook Integration
- Duplicate checking		?
- Customer Portal	via 3rd Party
- Dynamics Excel Reporting
- Report Wizard		via Professional License
Third Party Solutions
- Data Integration and Management Add-ons		?
- Download Stores	Market Place
- eMarketing Add-on	EngageB2B, MailChamp, InsideView, etc	eMarketeer
Scalability and Expendability
- SDK
- UI Customization
- Solution Management		?
- Multi-tenant Support		?
- Multi-currency Support
Licensing (indication only, not a formal listed price)
- Server	HK$45 000	?
- User CAL	HK$8 800	Std: Prof:
Training and Support
- E-Learning
- Help File
- Managed User Forum
- Online Support	24x7	Business Hours
- Regular Service Packs	Every 2 Month	?
- Regular Email Tips
- Published Books		?
- Classroom Training	via many IT training centre	only supported countries
- Webinars
Back-ground Information
Manufacturer	Microsoft	SuperOffice
First Released	2003	1990
Product Team	600~	200~
Languages Supported	41	11 Norway, Sweden, Finland, Denmark, Germany, UK, Benelux, Austria, Switzerland, USA, and Japan
Partners Count	2000 over 80 Countries	14 over 6 Countries
Customer Count	33 000 ~	12 000 ~
User Count	2.25 million	?
Selling Point	Native Outlook Integration Native SharePoint Integration Scalable and Extendable Reasonable Price Fastest growing CRM product	Intuitive and easy to use Great support in Europe

*For features between Standard and Professional, please refer to http://www.superoffice.com/Products/CRM-Online/see-pricing-and-compare-editions/

References:

http://www.microsoft.com/en-us/news/press/2012/mar12/03-19Convergence2012PR.aspx

http://en.wikipedia.org/wiki/SuperOffice

http://en.wikipedia.org/wiki/Microsoft_Dynamics_CRM

http://www.superoffice.com/Products/CRM-Online/see-pricing-and-compare-editions/